Benefits Of Integrating Online Chat Software With CRM

What is CRM?

Customer Relationship Management (CRM) is a strategy and process use to learn more about customers’ needs. It learns behaviors in order to develop stronger relationships with customer.

Customer Relationship Management applications are traditionally developed as client-server software.

The large increase of the Internet and the Web has supplied the rapid growth of Web-based CRM or online CRM applications.

Web CRM systems are widely deployed for Web based call center, contact management, personal information manager and also scheduling.

More and more corporations use online chat software to provide quality customer support. Many CRM vendors have built chat functionality into new generation of Web-based CRM systems.

What is Live Chat?


Live chat is a Web service that allows visitors to communicate with the business, and usually through real-time live chat.

Live chat is a visitor support tool that allows a customer service representative to converse in real time via typing with a potential customer.

The Live chat Web service is combine with the business website and also includes invisible website traffic analysis. Therefore Using live online chat software you can live chat with friends, colleagues, partners etc .


Benefits to integrate chat software into CRM system


  • Many customers have experience in using chat software


Online chat
New technology is often challenge by user acceptance. Therefore, online live chat software has been widely accepted by average Internet users. It guess that tens of millions of Internet users login to online chat rooms regularly.

In free adult chat rooms or free teen chat rooms people talk about anything under the sun – love, pets, music and games. Companies that use online chat software can easily connect with clients.

  • One customer service representative is able to support multiple customers at the same time.



It is common to wait 30 minutes or even more before a customer can talk to a support representative. With online chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time.

  • Chat software can automatically log a support chat session

Call recording

Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and remove valuable information from.

Chat room software, on the other hand, can be easily configure to automatically log a support chat session.

Uses of open source live chat

Open source


  • The first generation of text-based online chat software was develop years before the World Wide Web (WWW) gained its popularity.
  • The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat.

Open source live chat offers a real-time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly.

Online chatting now is the best way to connect with the things overall in the world. This is open source software, so we can add more functionality to it.

The online chat software has its uses in mobile computing, social networking etc. Websites with live chat support has great use now days.

We hope that this article is helpful to you and will make you to understand the concept of online chat software.  Also Online chat software provides customer support and many new functionality with new generation of CRM system.

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